Cookie Policy
Last updated: February 2026
1. What are cookies?
Cookies are small text files that are placed on your device (computer, tablet, or phone) when you visit a website. They are widely used to make websites work properly, improve the user experience, and provide information to the site owner.
This policy explains what cookies our website and Platform use, why we use them, and how you can manage your preferences.
2. Who places the cookies?
First-party cookies are set by us (Craig Energy Supply Limited) directly through our website and Platform.
Third-party cookies are set by external services we may use. At present, we do not use any third-party analytics or advertising cookies. If this changes in the future, we will update this policy and seek your consent where required.
3. Types of cookies we use
Strictly necessary cookies
These cookies are essential for the website and Platform to function. They enable basic features such as logging in, navigating between pages, and accessing secure areas. The website cannot function properly without these cookies, and they cannot be switched off.
| Cookie name | Type | Purpose | Duration |
|---|---|---|---|
| session_id | First-party | Keeps you logged in while you use the Platform | Session |
| csrf_token | First-party | Protects against cross-site request forgery attacks | Session |
| cookie_consent | First-party | Stores your cookie consent preferences | 12 months |
Functional cookies
These cookies allow the website and Platform to remember choices you make and provide a more personalised experience. They are not essential but help improve usability.
| Cookie name | Type | Purpose | Duration |
|---|---|---|---|
| user_prefs | First-party | Remembers your display preferences (e.g. language, dashboard layout) | 12 months |
| last_login | First-party | Remembers your most recent login for convenience | 30 days |
Analytics and marketing cookies
We do not currently use any analytics, tracking, or marketing cookies. If we introduce these in the future (for example, Google Analytics), we will update this policy, add them to the tables above, and ask for your consent through our cookie banner before placing them on your device.
4. How we ask for your consent
When you first visit our website, you will see a cookie consent banner. This banner allows you to:
- accept all cookies
- reject non-essential cookies
- choose which categories of cookies you are happy to accept
Strictly necessary cookies do not require your consent, as they are needed for the website to function. All other cookies will only be placed on your device if you give your consent.
You can change your cookie preferences at any time by clicking the cookie settings link in the footer of our website.
5. How to manage or delete cookies
In addition to using our cookie consent banner, you can control cookies through your browser settings. Most browsers allow you to:
- see what cookies are stored on your device and delete them individually
- block cookies from specific or all websites
- set your browser to notify you when a cookie is being placed
- delete all cookies when you close your browser
Please note that if you block or delete strictly necessary cookies, some parts of the website and Platform may not work properly.
For instructions on managing cookies in your browser, visit your browser's help pages:
- Google Chrome: support.google.com/chrome/answer/95647
- Mozilla Firefox: support.mozilla.org
- Microsoft Edge: support.microsoft.com
- Safari: support.apple.com
6. Similar technologies
As well as cookies, websites sometimes use similar technologies such as local storage, session storage, and pixel tags. Where we use any of these, they are covered by this policy and subject to the same consent requirements as cookies.
7. Changes to this policy
We may update this cookie policy from time to time, particularly if we start using new cookies or similar technologies. Any changes will be posted on our website, and where significant changes are made, we will ask for your consent again through the cookie banner.
8. Contact us
If you have any questions about our use of cookies, please contact:
Jay Desai, Data Protection Officer
Craig Energy Supply Limited
Catalyst House, 720 Centennial Ave, Borehamwood, England, WD6 3SY
Email: jay@jamenergy.uk