Terms of Service

1. Introduction

These Terms of Service ("Terms") set out the agreement between Craig Energy Supply Limited (company number 16443926), registered in England and Wales with its registered office at Catalyst House, 720 Centennial Ave, Borehamwood, England, WD6 3SY ("we", "us", "our") and you, the client ("you", "your").

By engaging our services or accessing our online platform, you agree to be bound by these Terms. If you do not agree, you should not use our services.

2. Definitions

3. Our services

We provide the following services to landlords and property managers:

• Bill validation: reviewing and verifying energy bills for accuracy against meter data and agreed tariffs
• Change of tenancy: managing the administrative process when tenants move in or out of a property, including notifying suppliers and updating billing records
• Sub-meter tenant billing: reading sub-meters, calculating individual tenant energy consumption, and generating tenant invoices on your behalf

We will carry out the Services with reasonable care and skill, in line with accepted industry practice.

4. Platform access

As part of the Services, we will provide you with access to our online Platform. You agree to:

• keep your login details secure and not share them with unauthorised persons
• notify us promptly if you become aware of any unauthorised access to your account
• use the Platform only for its intended purpose in connection with the Services

We will take reasonable steps to ensure the Platform is available and functioning properly. However, we do not guarantee uninterrupted or error-free access. We may need to suspend access from time to time for maintenance, updates, or security reasons, and we will give you reasonable notice where possible.

All intellectual property rights in the Platform, including its design, code, and content, belong to us or our licensors. Nothing in these Terms gives you any ownership rights in the Platform.

5. Your obligations

To allow us to deliver the Services effectively, you agree to:

• provide us with accurate, complete, and timely information, including tenancy details, meter references, and property data
• give us any access we reasonably need to meter reading devices, energy supplier accounts, or property systems
• notify us promptly of any changes that may affect the Services, such as new tenancies, property disposals, or changes to energy supply arrangements
• comply with all applicable laws and regulations, including data protection legislation, in relation to any personal data you share with us

If you fail to meet these obligations and this affects our ability to deliver the Services, we will not be liable for any resulting delays, errors, or losses.

6. Fees and payment

Fees for the Services will be set out in the applicable order form, proposal, or pricing schedule agreed between us. Fees may be charged on a monthly subscription basis, a per-property or per-meter basis, or a combination of both, as agreed in writing.

Unless otherwise agreed:

• we will issue invoices in accordance with the agreed billing schedule
• payment is due within the period stated on the invoice
• all Fees are exclusive of VAT, which will be added where applicable

If you do not pay an invoice on time, we reserve the right to charge interest on the overdue amount at the rate of 4% per year above the Bank of England base rate, calculated daily from the due date until payment is received. We may also suspend the Services until the outstanding balance is settled.

We may review and adjust our Fees from time to time. We will give you at least 30 days' written notice of any price changes. If you do not accept the new Fees, you may terminate these Terms in accordance with section 9.

7. Use of artificial intelligence

We use artificial intelligence (AI) tools, including large language models provided by Anthropic, Google, and OpenAI, to assist in delivering the Services. These tools help us with tasks such as validating bills, analysing consumption data, and processing tenancy information.

We take appropriate measures to ensure that any Client Data processed through these AI tools is handled securely and in accordance with our Privacy Policy. We use business and enterprise tiers of these services where available, which include contractual commitments that Client Data will not be used to train the providers' AI models.

While we take reasonable care to ensure the accuracy of AI-assisted outputs, you acknowledge that AI tools may occasionally produce errors. All outputs are subject to our quality checks, and we remain responsible for the Services we deliver to you.

8. Data protection

Both parties will comply with all applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.

Where we process personal data on your behalf (for example, tenant personal data for billing purposes), we act as a data processor and you act as the data controller. We will process such data only on your documented instructions, in accordance with our Privacy Policy and any data processing agreement entered into between us.

Our Privacy Policy, which sets out how we handle personal data, is available on our website and forms part of these Terms.

9. Term and termination

These Terms come into effect on the date you first engage our Services or access the Platform, and continue until terminated by either party.

Either party may terminate these Terms by giving the other at least 30 days' written notice.

We may also terminate these Terms immediately by written notice if:

• you fail to pay any Fees that are more than 30 days overdue
• you commit a material breach of these Terms and fail to remedy it within 14 days of being asked to do so
• you become insolvent, enter administration, or are subject to any similar insolvency event

On termination:

• all outstanding Fees become immediately payable
• your access to the Platform will be suspended and subsequently removed
• we will return or securely delete any Client Data in our possession, unless we are required by law to retain it
• any provisions of these Terms that are intended to survive termination (including sections on liability, intellectual property, and confidentiality) will continue in force

10. Limitation of liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully excluded or limited.

Subject to the above:

• we will not be liable for any indirect, consequential, or special losses, including loss of profit, loss of revenue, loss of data, or loss of business opportunity, however caused
• our total aggregate liability arising out of or in connection with these Terms, whether in contract, tort (including negligence), or otherwise, shall not exceed the total Fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim

We do not warrant that the Services or the Platform will be entirely free from errors or interruptions. Where errors are identified, we will use reasonable efforts to correct them promptly.

11. Confidentiality

Each party agrees to keep confidential any information received from the other party that is not publicly available, including business plans, pricing, technical information, and Client Data ("Confidential Information").

Confidential Information may only be disclosed:

• to employees, advisers, or subcontractors who need to know it for the purposes of these Terms, provided they are bound by similar confidentiality obligations
• where required by law, regulation, or court order

This confidentiality obligation will continue for a period of 2 years after termination of these Terms.

12. Force majeure

Neither party will be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from circumstances beyond its reasonable control. This includes, but is not limited to, natural disasters, pandemics, government actions, power failures, internet outages, or failures of third-party suppliers.

If a force majeure event continues for more than 60 days, either party may terminate these Terms by giving written notice to the other.

13. Changes to these Terms

We may update these Terms from time to time. We will give you at least 30 days' written notice of any material changes. If you do not agree to the updated Terms, you may terminate these Terms in accordance with section 9. Your continued use of the Services after the changes take effect will be taken as acceptance of the updated Terms.

14. General

Entire agreement: These Terms, together with any order form, proposal, or pricing schedule, constitute the entire agreement between us and supersede all prior agreements, understandings, or representations relating to the Services.

Waiver: A failure by either party to enforce any right under these Terms does not amount to a waiver of that right.

Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to a successor or affiliated company.

Third-party rights: No one other than a party to these Terms has any right to enforce any of its provisions under the Contracts (Rights of Third Parties) Act 1999.

15. Governing law and disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

Before bringing a formal claim, both parties agree to try to resolve any dispute through good-faith negotiation.

16. Contact us

If you have any questions about these Terms, please contact: